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Shangri-La The Marina, Cairns
Pierpoint Rd Queensland Cairns, 4870 Australia
Shangri-La(Shangri-La Hotels and Resorts)
61-7-40311411
4.1TA Rating
Member Benefits
Daily Breakfast
Early Check In (subject to availability)
Late Check Out (subject to availability)
Room upgrade (subject to availability)
USD 50 Hotel Credit
Benefits apply only to eligible rates. The room and rate terms shown before booking determine the confirmed inclusions.
About
Shangri-La Hotel, Cairns boasts a prime location near the marina and restaurants, offering beautiful waterfront views. Guests widely commend the friendly and helpful staff, as well as the Horizon Club's dining offerings. However, some reviews note that the hotel's facilities are slightly dated and in need of refurbishment, and some rooms may be subject to noise disturbances. Delayed room availability and maintenance issues in certain areas are also occasionally mentioned.
Hotel Amenities
Pool
Restaurant
Fitness Center
Room Service
Internet
Free Internet
WiFi
Free WiFi
Bar/Lounge
Meeting Rooms
Concierge
Air Conditioning
Family Rooms
Accessible Rooms
Minibar
Conference Facilities
Guest Reviews
Guest review insight44 recent reviews2025-06-03 — 2026-05-15
A harbourfront base whose strongest asset is location: reef-tour boats are steps away, while the lagoon, night market, restaurants and shops are an easy walk. Guests regularly praise the large rooms, balconies and marina views, along with friendly service. The trade-off is an ageing property: several reviews flag dated finishes and worn furnishings, with a smaller number raising more serious housekeeping concerns.
Watching sunrise or sunset over the marina from a balcony roomWalking a few minutes from breakfast to a reef-tour departureAn early waterfront run followed by nearby cafésReturning from a day on the water to the marina-side dining area
Guests return for
- Exceptional marina position for Great Barrier Reef departures, often described as only a few minutes
- Easy walks to the Esplanade lagoon, night market, dining, shops and waterfront paths
- Many guests liked the spacious rooms, balconies and harbour, sunrise or sunset views
- Service is frequently described as friendly, helpful and attentive
Worth knowing
- The most consistent drawback is dated rooms and facilities, with worn furnishings and finishes noted
- Some guests felt the room standard did not meet their expectations for the brand or a five-star stay
- Housekeeping quality appears uneven: isolated but serious reports mention hair in linens, missed tid
Themes are synthesized from recent guest feedback. Individual experiences vary, and current rate terms always take precedence.
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Booking Info
Check-inSep 13, 2026
Check-outSep 14, 2026
Guests2 Adults