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Shangri La Kuala Lumpur
11 Jalan Sultan Ismail
Kuala Lumpur 50250 MY
Shangri-La(Shangri-La Hotels and Resorts)
60-3-20322388
4.6TA Rating
Member Benefits
50 USD Dining Credit
Complimentary Breakfast
Early Check In (subject to availability)
Late Check Out (subject to availability)
Room upgrade (subject to availability)
Welcome Amenity
Benefits apply only to eligible rates. The room and rate terms shown before booking determine the confirmed inclusions.
About
The hotel boasts an excellent location with outstanding service, and staff are friendly and attentive, particularly in the spa and club lounge areas. Rooms are clean and well-maintained, offering a comfortable stay with good facilities. The breakfast is varied and of high quality. While some reviews suggest room for improvement in certain areas, the overall feedback is highly positive.
Hotel Amenities
Pool
Restaurant
Room Service
Fitness Center
Internet
Free Internet
WiFi
Free WiFi
Spa
Free Parking
Bar/Lounge
Airport Transfer
Meeting Rooms
Hot Tub
Concierge
Air Conditioning
Guest Reviews
Guest review insight44 recent reviews2025-07-14 — 2026-05-15
Shangri-La Kuala Lumpur is a well-maintained heritage hotel with a central location, consistently praised for its attentive service, clean rooms and extensive breakfast. Its age shows in some furnishings and facilities, while the busy breakfast area and occasional service or billing issues temper an otherwise strong impression.
Walking to KLCC and nearby shopping areas from a central city base.Starting the day with a broad, well-regarded breakfast buffet.Retreating to the landscaped garden or compact pool after exploring the city.During Lunar New Year, enjoying festive lobby decorations and lion-dance performances.
Guests return for
- Central location within easy walking distance of KLCC and, for many guests, Pavilion/Bukit Bintang.
- Warm, professional and responsive staff are a recurring strength, with several guests describing the
- service as exceptional.
- Rooms are generally described as clean, comfortable and well maintained despite the property's age.
Worth knowing
- The hotel and some room furnishings are visibly dated, even though maintenance is generally good.
- Breakfast can become very crowded and feel noisy or cafeteria-like; one guest found the selection
- and taste disappointing.
Themes are synthesized from recent guest feedback. Individual experiences vary, and current rate terms always take precedence.
Property Information
Opened
198504
Nearby Attractions
Menara Kuala Lumpur
0.3 km away
Petronas Twin Towers
0.7 km away
Aquaria KLCC
0.8 km away
KLCC Park
0.9 km away
Merdeka Square
1.5 km away
Select Room
No rooms available
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Booking Info
Check-inSep 15, 2026
Check-outSep 16, 2026
Guests2 Adults