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Shangri La Jakarta
Kota BNI
Jakarta 10220 ID
Shangri-La(Shangri-La Hotels and Resorts)
+62 21 2922-9999
4.7TA Rating
Member Benefits
Complimentary Breakfast
Early Check In (subject to availability)
Late Check Out (subject to availability)
USD 50 Hotel Credit
Benefits apply only to eligible rates. The room and rate terms shown before booking determine the confirmed inclusions.
About
Shangri-La Jakarta offers an exceptional customer service and dining experience. Guests praise the staff's friendliness and helpfulness, with special mentions for the guest relations team and SATOO restaurant staff. The buffet breakfast is extensive and high-quality, rooms are comfortable, and the pool area is a hit with children. The hotel's security measures are noted, contributing to an overall satisfying stay.
Hotel Amenities
Pool
Free Internet
Free WiFi
Internet
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Airport Transfer
WiFi
Breakfast
Meeting Rooms
Hot Tub
Fitness Center
Concierge
Guest Reviews
Guest review insight59 recent reviews2025-05-31 — 2026-05-16
Shangri-La Jakarta stands out in these reviews for warm, attentive service and a strong Tibetan sense of place. Guests repeatedly praise the welcoming rituals, helpful staff, generous breakfast and local food touches, while rooms are generally comfortable and well equipped for the altitude. The main trade-off is an older property: some guests noticed dated facilities, uneven housekeeping or slower follow-up on requests, and a few reported noise or limited child-specific amenities.
Tibetan-style arrival rituals, including ceremonial scarves and warming drinksBreakfast that combines broad buffet choice with local Tibetan items such as butter tea and barley-based snacksHands-on butter-tea-making experiences arranged by the hotel for some guestsMountain-view rooms and Tibetan-inspired interiors that help anchor the stay in its destination
Guests return for
- Consistently warm, proactive service, with staff helping with luggage, local recommendations, travel
- Warm, thoughtful arrivals with Tibetan-style welcomes, hot drinks and local touches mentioned by 여러,
Worth knowing
- The property is repeatedly described as older or showing signs of age, despite generally decent care
- Service execution can be uneven: a few guests reported forgotten requests, slow delivery of an item,
- Some room-specific issues were reported, including mechanical noise on one floor and a lack of centr
Themes are synthesized from recent guest feedback. Individual experiences vary, and current rate terms always take precedence.
Property Information
Opened
199503
Select Room
No rooms available
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Booking Info
Check-inSep 13, 2026
Check-outSep 14, 2026
Guests2 Adults