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Shangri-La Hotel, Xian
38B Keji Road
Shangri-La(Shangri-La Hotels and Resorts)
+86-29-88758888
4.8TA Rating
Member Benefits
Complimentary Breakfast
Early Check In (subject to availability)
Late Check Out (subject to availability)
Room upgrade (subject to availability)
USD 50 Hotel Credit
Benefits apply only to eligible rates. The room and rate terms shown before booking determine the confirmed inclusions.
About
Shangri-La Hotel, Xi'an is praised for its classic atmosphere and warm, friendly staff. The hotel is noted for its relatively quiet location, comfortable rooms, and a wide variety of breakfast options. Some reviews mention that the room facilities are slightly dated and that convenient amenities are scarce in the immediate vicinity.
Hotel Amenities
Pool
Fitness Center
Internet
Room Service
Free Internet
Restaurant
WiFi
Free WiFi
Free Parking
Bar/Lounge
Spa
Airport Transfer
Meeting Rooms
Hot Tub
Concierge
Air Conditioning
Guest Reviews
Guest review insight41 recent reviews2025-06-22 — 2026-05-12
Shangri-La Hotel, Xian delivers a dependable, service-led stay with consistently warm front-desk, concierge and guest-relations teams. Guests frequently praise clean, comfortable rooms, thoughtful welcome touches and convenient access to metro lines, dining and parking. The main trade-off is an older-fashioned interior and uneven food-and-beverage execution, particularly at breakfast and afternoon tea.
A late-night arrival handled with calm, efficient check-in and a clear introduction to the hotel.Concierge teams proactively assisting with luggage and transport.Guest-relations teams arranging welcome fruit, tailored room preferences and follow-up support.Small dining requests being accommodated quickly, including a freshly prepared local condiment.
Guests return for
- Service is the strongest recurring theme: staff are widely described as friendly, attentive and able
- Concierge and front-desk teams are frequently praised for efficient arrival support, luggage help, a
- Rooms are commonly reported as clean, quiet and comfortable, with particularly well-liked beds and
- Thoughtful in-room gestures recur, including welcome fruit, drinks and personalised arrangements.
Worth knowing
- The hotel’s décor, furnishings and some equipment are repeatedly described as dated or old-fashioned
- Breakfast feedback is inconsistent: while some liked its variety and local options, others found qu
- Restaurant service can be uneven, with isolated reports of poor seating and beverage follow-up at b
Themes are synthesized from recent guest feedback. Individual experiences vary, and current rate terms always take precedence.
Property Information
Opened
200709
Nearby Attractions
鼓楼
5.2 km away
Bell Tower of Xi'an
5.4 km away
Giant Wild Goose Pagoda
6.3 km away
Fortifications of Xi'an
6.7 km away
Emperor Qinshihuang's Mausoleum Site Museum
38.8 km away
Select Room
No rooms available
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Booking Info
Check-inSep 13, 2026
Check-outSep 14, 2026
Guests2 Adults