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The Ritz Carlton Suzhou
369 Guangji South Road, Gusu District, Suzhou, Jiangsu, China, 215000
Ritz-Carlton(Marriott International)
+86 512-69088888
4.4TA Rating
Member Benefits
Complimentary Breakfast
Early Check In (subject to availability)
Late Check Out (subject to availability)
Room upgrade (subject to availability)
USD100 Hotel Credit
Welcome Amenity
Benefits apply only to eligible rates. The room and rate terms shown before booking determine the confirmed inclusions.
About
The Ritz-Carlton, Suzhou is highly praised for its personalized service, unique design blending local culture with modern luxury, and prime location. Guests commend the staff's warmth and attention to detail, noting they are often greeted by name. The hotel's design is distinctive, situated near the historic district with diverse dining options. Some feedback mentions the surrounding commercial area is still developing, the gym could be more spacious, and a lack of entertainment facilities like a bar.
Hotel Amenities
Pool
Bar/Lounge
Spa
Meeting Rooms
WiFi
Hot Tub
Concierge
Internet
Room Service
Free Internet
Restaurant
Airport Transfer
Fitness Center
Air Conditioning
Family Rooms
Accessible Rooms
Guest Reviews
Guest review insight60 recent reviews2025-08-27 — 2026-05-15
The Ritz-Carlton Suzhou is praised for a new, quiet base beside MixC World, with convenient access to shopping and nearby historic sights. Its strongest and most consistent feature is attentive, personalized service—especially in the executive lounge—though arrival operations, some breakfast service, and occasional room-detail lapses can be uneven during busy periods.
A lounge team specially prepared a requested local breakfast dish after it had run out.Personalized birthday and anniversary gestures included handwritten cards, custom cakes, and small gifts.Staff arranged thoughtful help for families, including children’s needs and tailored lounge upgrades.The lounge’s courtyard or open-air areas are repeatedly singled out as attractive and calm.
Guests return for
- Executive lounge service is repeatedly described as warm, proactive, and highly personalized, with a
- new facilities and generally clean, comfortable rooms; several guests also mention good soundproof
- excellent location beside MixC World, with convenient access to Shantang Street, Lingering Garden, X
- staff often remember guest preferences and create thoughtful touches for birthdays, anniversaries, c
Worth knowing
- Several guests report slow or disorganized check-in, including waits for rooms or insufficient expl
- breakfast and public-restaurant service is mixed; some guests find it merely adequate or less deta
- a minority report housekeeping or maintenance lapses, including a soiled towel, insects, a broken gl
Themes are synthesized from recent guest feedback. Individual experiences vary, and current rate terms always take precedence.
Nearby Attractions
Shan Tang Jie
0.8 km away
留园
1.2 km away
Suzhou Museum
2.9 km away
寒山寺大钟苑
3.1 km away
Humble Administrator's Garden
3.1 km away
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Booking Info
Check-inSep 13, 2026
Check-outSep 14, 2026
Guests2 Adults