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Lotte New York Palace
455 Madison Ave New York, NY 10022-6845 United States
Lotte(Lotte Hotels & Resorts)
1-212-8887000
4.4TA Rating
Member Benefits
Room upgrade (subject to availability)
Early Check In (subject to availability)
Late Check Out (subject to availability)
USD100 Restaurant Credit
Breakfast Credit
USD100 SPA Credit
Benefits apply only to eligible rates. The room and rate terms shown before booking determine the confirmed inclusions.
About
The Lotte New York Palace is recognized for its prime location, grand lobby, and the friendliness of some staff members, with many guests appreciating the hotel's architecture and central position. However, multiple reviews highlight concerns regarding outdated room facilities, insufficient maintenance, and issues with front desk service and communication, which impacted the overall experience. Some guests felt the hotel did not meet five-star expectations.
Hotel Amenities
Internet
WiFi
Meeting Rooms
Bar/Lounge
Room Service
Restaurant
Spa
Airport Transfer
Fitness Center
Concierge
Air Conditioning
Accessible Rooms
Conference Facilities
In-Room Safe
Parking
24-Hour Front Desk
Guest Reviews
Guest review insight8 recent reviews2025-10-31 — 2026-05-04
Lotte New York Palace earns strong marks for its central location, welcoming service, and festive Christmas atmosphere. Guests also report some room-maintenance and comfort issues, including worn furnishings, aging or uncomfortable beds, and occasional bathroom problems. Expectations around five-star polish may not always be met.
Staying during Christmas was a highlight for multiple guests, with the festive setting contributing to a memorable visitFlexible, personable service stood out, from early check-in to attentive holiday staff and accommodating reception.The excellent location was repeatedly cited as a reason to choose the hotel.
Guests return for
- Excellent location, mentioned repeatedly.
- Staff are described as welcoming, attentive, flexible, and helpful, including during busy holiday##
- Early check-in was accommodated for one guest.
- Several guests enjoyed the hotel during the Christmas season.
Worth knowing
- Some rooms and furnishings feel dated or worn, with uncomfortable or sagging mattresses reported by-
- Bathroom concerns include a malfunctioning shower, poor lighting, and one cleanliness issue that was
Themes are synthesized from recent guest feedback. Individual experiences vary, and current rate terms always take precedence.
Property Information
Opened
198104
Select Room
No rooms available
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Booking Info
Check-inSep 13, 2026
Check-outSep 14, 2026
Guests2 Adults