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Fairmont Heritage Place Mayakoba
CARRETERA FEDERAL
Fairmont(Fairmont Hotels & Resorts)
4.7TA Rating
Member Benefits
Daily Breakfast
Room upgrade (subject to availability)
Early Check In (subject to availability)
Late Check Out (subject to availability)
150 USD Hotel Credit
Benefits apply only to eligible rates. The room and rate terms shown before booking determine the confirmed inclusions.
About
Fairmont Mayakoba Private Residences offers spacious and luxurious villas equipped with comprehensive amenities, ideal for families. The butler service, exemplified by staff like Edgar, Alí, and Irene, receives high praise for personalized assistance with dining and activities. The resort features beautiful beaches and a variety of activities, including cenote tours, butterfly gardens, and boat rides. While some guests noted sargassum on the beach and occasional slow golf cart service, the overall quality of service and staff friendliness are standout features. Dining at the Italian restaurant and poolside service also garnered positive remarks.
Hotel Amenities
Pool
Internet
Room Service
Free Internet
Restaurant
Bar/Lounge
Spa
Airport Transfer
WiFi
Free WiFi
Meeting Rooms
Hot Tub
Fitness Center
Concierge
Air Conditioning
Family Rooms
Guest Reviews
Guest review insight23 recent reviews2025-08-09 — 2026-05-09
Guest feedback is overwhelmingly enthusiastic, centering on warm, attentive service, excellent food, and spacious residences suited to family stays. The natural setting, beaches, pools, and wildlife also stand out. One detailed review raises concerns about administration and billing, although the guest says senior leadership addressed the matter.
Butler teams arranging groceries, a crib, high chair, reservations, and other family needs before and during the stay.Warm, familiar service at the Heritage club bar, with staff remembering returning guests and their orders.Family-focused touches, including a special in-room teepee for children and personalized birthday food.Relaxing in spacious three-bedroom residences with private pools and easy group time together.
Guests return for
- Repeatedly praised, highly personal service from butlers and club-bar staff, with guests noting that
- staff remembered preferences, anticipated needs, and helped arrange dining, groceries, baby items,04
- Fresh, flavorful, well-presented food is a consistent highlight, particularly at the club bar and in
- breakfast and lunch service.
Worth knowing
- One guest reported frustrating administration and billing issues related to a points-based booking.
- This appears to be an individual concern rather than a repeated theme in the excerpts.
Themes are synthesized from recent guest feedback. Individual experiences vary, and current rate terms always take precedence.
Property Information
Opened
201806
Nearby Attractions
Muelle Constituyentes
0.8 km away
Mamita's Beach Club
0.8 km away
El Camaleón Golf Course at Mayakoba
7.8 km away
Tulum
59.4 km away
Coba Pyramid Ruins
69.8 km away
Select Room
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Booking Info
Check-inSep 17, 2026
Check-outSep 18, 2026
Guests2 Adults