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Canopy By Hilton Hangzhou West Lake
NO.2 Guohuo Road, Shangcheng District, Hangzhou, China
Hilton(Hilton Worldwide)
86-571-87078111
4.6TA Rating
Member Benefits
Complimentary Breakfast
Room upgrade (subject to availability)
Early Check In (subject to availability)
Late Check Out (subject to availability)
Benefits apply only to eligible rates. The room and rate terms shown before booking determine the confirmed inclusions.
About
Guests appreciate the unique Loft room types, delicious dining options, and attentive staff. Some reviews mention inaccurate bicycle rental information and dimly lit common areas.
Hotel Amenities
Room Service
Restaurant
Bar/Lounge
Fitness Center
Internet
Free Internet
Free Parking
WiFi
Concierge
Air Conditioning
Accessible Rooms
Minibar
Conference Facilities
24-Hour Front Desk
Parking
24-Hour Security
Guest Reviews
Guest review insight48 recent reviews2025-07-20 — 2026-06-21
Canopy By Hilton Hangzhou West Lake is consistently praised for its walkable West Lake and shopping-district location, modern colorful design, clean comfortable rooms, and attentive staff. Families particularly value the spacious twin beds and child-friendly touches. The main caveats are slow, restricted Wi‑Fi, occasional concerns about nightlife noise, limited luggage space in some rooms, and one serious service complaint involving an inappropriate door knock.
Walking to West Lake and nearby Intime in77 for sightseeing, shopping, and dining.Relaxing in the colorful lobby or lounge while listening to live music.Receiving warm, highly personalized help from front-desk staff with luggage, local tips, roomFamilies enjoying spacious 1.5-metre twin beds and thoughtful assistance for children.
Guests return for
- Excellent location within roughly 8–20 minutes’ walk of West Lake and close to Intime in77, dining,-
- Modern, distinctive, colorful design with an atmospheric lobby and live singing noted by several—but
- Friendly, proactive, and efficient front-desk service, with multiple guests highlighting staff who
- Rooms are repeatedly described as clean, comfortable, spacious, and well soundproofed.
Worth knowing
- Wi‑Fi was described by one guest as restricted and very slow.
- Some rooms may lack a convenient place for a large suitcase, leaving it on the floor.
- The hidden, design-led entrance may take extra effort to figure out on arrival.
Themes are synthesized from recent guest feedback. Individual experiences vary, and current rate terms always take precedence.
Property Information
Opened
202204
Select Room
No rooms available
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Booking Info
Check-inSep 13, 2026
Check-outSep 14, 2026
Guests2 Adults